Returns

If your board arrives damaged, faulty, or different from the production proof you approved, we replace it or refund you in full, at our cost, including return carriage. One email starts it. Tell us within thirty days of delivery and send a photograph if you can.

Because each board is made to your specification and pressed with characters you chose, it cannot be resold. For that reason personalised items are not returnable for change of mind. This is the exemption for goods made to a consumer’s specification under EU consumer law, and the equivalent position elsewhere.

The production proof exists precisely so this never comes as a surprise: nothing is pressed until you have seen it and said yes.

Up to that moment you may change the characters, the lettering or the colourway, or cancel the order entirely for a full refund. After approval the board goes to the press.

Anything bought without personalisation may be returned unused and in its original packaging within fourteen days of delivery for a refund of the item price.

Email club@denboardco.com with your order number and what has gone wrong. A person answers, usually the same day.